Meet Mubanga, Mubanga has theoretical knowledge about sales and is excited to do her job, but she doesn’t know how to handle difficult clients. Also Meet Choolwe. Choolwe has theoretical knowledge about sales and he knows how to apply it, clients always feel comfortable around him unlike Mubanga. But Choolwe is perpetually late and sometimes takes naps in the break room. Should we be managing their performance in the same way?
Imagine your house keeper, children’s nanny, security guard or gardener (basically someone who personally works for you) came and talked to you about the 6 hour work day, and mentioned how it would increase productivity, reduce presenteeism, reduce their sick days and increase their job satisfaction. Would you give it to them?