Meet Mubanga, Mubanga has theoretical knowledge about sales and is excited to do her job, but she doesn’t know how to handle difficult clients. Also Meet Choolwe. Choolwe has theoretical knowledge about sales and he knows how to apply it, clients always feel comfortable around him unlike Mubanga. But Choolwe is perpetually late and sometimes takes naps in the break room. Should we be managing their performance in the same way?
Does the phrase ‘people skills’ in a job ad drive fear down spine, odds are you’re not the most extroverted of people. Find out how other introverts are navigating their extroverted worlds in this article.
A week ago, I invited you to make 2019 HR predictions with me. Find out which 10 made the cut.
The Ministry of Labor and Social Security announced the that the minimum wage(s) had been increased, with immediate effect. This announcement was met with excitement, uproar and confusion, but what does it all mean?
I’m assuming you have Facebook account and you have probably noticed the memories notifications, where Facebook feels the […]
Photo Cred (The phone rings. Mary: “Good afternoon, [reception]. How can I—” Flustered Client: “Hello, I requested numerous items that […]
The next time you go for an interview, make sure that the first impression is the best impression by avoiding these interview blunders.
Imagine walking into your bank, favorite restaurant or phone service provider and the person serving you is covered in tattoos, has bright pink hair and metal sticking out of their lip, nose and eyebrow. Would you trust this person to service you?
Ever wondered about your sick leave and how it measures up with the Zambian Employment Act? Find out here!
“I’m not sure what to expect and if I’ll succeed. I’m on probation and if I mess up they’ll fire me, I should have stayed at my old job!” On-boarding is the process that combats an employees initial anxieties when they join an organisation. Find out ‘how-to’ in this article.